Effective Date: 01/08/2023

Welcome to Twsaa! The Twsaa platform team extends its warm welcome and thanks you for your trust in our platform. At Twsaa, we are committed to safeguarding the privacy and confidentiality of your information. This Privacy Policy outlines how we collect, use, and protect the information of merchants and consumers on the Twsaa platform. By accessing Twsaa and establishing an online store, you agree to the terms outlined in this policy.

• Information Collected and Stored by Twsaa:

  1. Consumer Personal Information: This includes details such as name, email address, UAE Emirates ID provided by consumers when using our platform.
  2. Merchant Personal Information: We may collect merchant details like name, age, email address, national identity number, or residence number when establishing an online store on Twsaa.
  3. Store and Legal Entity Information: To ensure a secure and legal environment, we collect information about the the trade license and a copy of the trade license from customers
  4. Personal Login Information: We collect login information for the online store, such as username, password, email, and password recovery question and answer.
  5. Additional Information: If a merchant does not provide certain required information, we may attempt to obtain it through other legitimate sources.

• Revenue, Goods, or Services Information for Stores:

  1. Revenue Information: Twsaa is aware of the revenue generated in the store as merchants use payment gateways provided by our platform.
  2. Goods or Services Information: We are aware of the types of goods or services offered on the store platform.
  3. Store Performance Information: We may analyze store performance to provide support, advice, and guidance to merchants for improvement.

• Information of Store Consumers or Merchant Customers:

Twsaa aims to maintain the quality of stores and enhance their performance. We may analyze information regarding store consumers, their customers, and their segments.

• Sharing Information about Stores and Merchants:

  1. Confidentiality Preservation: Twsaa ensures that any information shared is treated with confidentiality to improve platform quality and support stores and merchants effectively.
  2. Limited Access: Information is accessible only to authorized personnel within Twsaa after obtaining specific and restricted permissions subject to legal and administrative control.
  3. Legal Compliance: If we detect any illegal activity by a merchant, we may share relevant information with competent authorities to protect our platform and users from potential legal liability.
  4. Success Partners: Merchants granting registration rights to a success partner authorize them to access all related information about the merchant and their store.

• Security of Information:

Twsaa employs robust electronic and technical protection systems to safeguard merchant and store information. While we continuously update our security measures, we advise merchants to maintain strict confidentiality and refrain from sharing sensitive information.

• Third-Party Services:

By subscribing to a third-party service, merchants provide explicit permission to share necessary data with the service provider to facilitate the requested service.

• Rules and Provisions:

All rights, obligations, and responsibilities between Twsaa and merchants are governed by this Privacy Policy, which stems from the agreement between the merchant and Twsaa during store establishment. This Privacy Policy ensures the credibility and trust we strive to provide to our valued merchants.

For any questions or concerns regarding this Privacy Policy, please contact us at [email protected].

We reserve the right to update and modify this Privacy Policy. Please review this policy periodically to stay informed of any changes. Last updated on 01/08/2023.

Privacy Policy for Google Analytics Access – Twsaa

. Introduction

This Privacy Policy describes how the Google Analytics Reporting Module within the Twsaa platform accesses, uses, and protects your Google Analytics data. The Module is part of our admin dashboard, available exclusively to registered store owners, allowing them to securely connect and view their Google Analytics data.

. Purpose of Data Access

We request access to your Google Analytics account solely for the following purposes:

  • Retrieve analytics reports (e.g., traffic, page views, sessions) from your connected property.
  • Display those analytics in your store’s reporting dashboard on Twsaa.
  • Provide business insights and actionable performance metrics for your store.

We do not use your Google Analytics data for advertising, marketing, resale, or sharing with third parties.

. Data Collection and Use

Upon your authorization via Google OAuth, we may access:

  • Google Analytics account information (property and view IDs).
  • Reporting metrics such as sessions, users, page views, bounce rates, and traffic sources.

We do not access or store:

  • Personal Google account data (e.g., Gmail, contacts, calendar).
  • Admin, billing, or sensitive personal information from your Google account.

All data is accessed securely via the official Google Analytics Reporting API and is used exclusively to display reports within your Twsaa dashboard.

. Consent and Authorization

You must explicitly authorize Twsaa to access your Google Analytics data through Google’s secure OAuth 2.0 process. You may revoke this access at any time through your Google Account Permissions page.

5. Data Security

We implement industry-standard security measures to protect your data. All API communications occur over encrypted HTTPS connections. OAuth tokens are stored securely and are never shared with third parties.

. User Responsibility

You are responsible for ensuring you have proper administrative access to the Google Analytics property you connect. Twsaa is not responsible for misconfiguration or unauthorized account access caused by credential sharing.

. Revocation and Data Deletion

If you revoke Twsaa’s access from your Google account, your analytics connection will immediately be disabled, and all stored OAuth tokens will be deleted from our system. You may request permanent removal of any analytics-related data by contacting [email protected].

. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through the Platform. Continued use of the Module after changes indicates acceptance of the revised policy.