Effective Date: 01/08/2023

Welcome to Twsaa! The Twsaa platform team extends its warm welcome and thanks you for your trust in our platform. At Twsaa, we are committed to safeguarding the privacy and confidentiality of your information. This Privacy Policy outlines how we collect, use, and protect the information of merchants and consumers on the Twsaa platform. By accessing Twsaa and establishing an online store, you agree to the terms outlined in this policy.

• Information Collected and Stored by Twsaa:

  1. Consumer Personal Information: This includes details such as name, email address, UAE Emirates ID provided by consumers when using our platform.
  2. Merchant Personal Information: We may collect merchant details like name, age, email address, national identity number, or residence number when establishing an online store on Twsaa.
  3. Store and Legal Entity Information: To ensure a secure and legal environment, we collect information about the the trade license and a copy of the trade license from customers
  4. Personal Login Information: We collect login information for the online store, such as username, password, email, and password recovery question and answer.
  5. Additional Information: If a merchant does not provide certain required information, we may attempt to obtain it through other legitimate sources.

• Revenue, Goods, or Services Information for Stores:

  1. Revenue Information: Twsaa is aware of the revenue generated in the store as merchants use payment gateways provided by our platform.
  2. Goods or Services Information: We are aware of the types of goods or services offered on the store platform.
  3. Store Performance Information: We may analyze store performance to provide support, advice, and guidance to merchants for improvement.

• Information of Store Consumers or Merchant Customers:

Twsaa aims to maintain the quality of stores and enhance their performance. We may analyze information regarding store consumers, their customers, and their segments.

• Sharing Information about Stores and Merchants:

  1. Confidentiality Preservation: Twsaa ensures that any information shared is treated with confidentiality to improve platform quality and support stores and merchants effectively.
  2. Limited Access: Information is accessible only to authorized personnel within Twsaa after obtaining specific and restricted permissions subject to legal and administrative control.
  3. Legal Compliance: If we detect any illegal activity by a merchant, we may share relevant information with competent authorities to protect our platform and users from potential legal liability.
  4. Success Partners: Merchants granting registration rights to a success partner authorize them to access all related information about the merchant and their store.

• Security of Information:

Twsaa employs robust electronic and technical protection systems to safeguard merchant and store information. While we continuously update our security measures, we advise merchants to maintain strict confidentiality and refrain from sharing sensitive information.

• Third-Party Services:

By subscribing to a third-party service, merchants provide explicit permission to share necessary data with the service provider to facilitate the requested service.

• Rules and Provisions:

All rights, obligations, and responsibilities between Twsaa and merchants are governed by this Privacy Policy, which stems from the agreement between the merchant and Twsaa during store establishment. This Privacy Policy ensures the credibility and trust we strive to provide to our valued merchants.

For any questions or concerns regarding this Privacy Policy, please contact us at [email protected].

We reserve the right to update and modify this Privacy Policy. Please review this policy periodically to stay informed of any changes. Last updated on 01/08/2023.